Read what people are saying
about Precision Garage Door
Precision Garage Door of Coloradohas received 2835 reviews, averaging 4.92 Stars:
Parker, CO
Product:
Aurora, CO
Good service. The gentleman who came to our house was professional and informative. We thought the problem was cause by one thing and the repairman diagnosed the problem as something different. I really appreciate him taking the time to explain the issue to make sure we were comfortable and informed before we made any repair or replacement decisions. I will definitely use them for any future garage door repair needs.
- Russ Orton
Product:
Erie, CO
Tom was friendly, professional, competent, efficient and was more than happy to answer any questions I might have with our new garage door opener install. I was extremely pleased with the experience, and the quality LiftMaster product installed. We will definitely call them (and Tom!) again if any door or opener issues pop up in the coming months or years!
- Joan Panzella
Longmont, CO
Tom was professional, knowledgeable, and efficient. I appreciated his expertise in replacing my broken spring, and that he didn't waste any of my time- it was a great experience.
- Morgan
Broomfield, CO
Tom is the very best he has always arrived early. Extremely knowledgeable and proficient, friendly and neat. Tom is a very extremely valuable asset to the company and there
- Troy Henderson
Broomfield, CO
Fast and professional. My garage door works better than before it was damaged. Thank you!
- Chris Cox
Denver, CO
Arrived on time. Very affordable and technician was pleasant. I would gladly recommend this company
- Dave
Northglenn, CO
Tom was on time and efficiently went to work after a discussion of what had to be done on the broken spring. I explained the problems I've had with the opener in the past and he described the opener he could put in later that day (no pressure, just knowledge). The price was agreeable and we now have a fully functional garage door. Thanks Tom
- Robert Mccarroll
Service Provided:
Product:
Technician: Tom Lathrop
Longmont, CO
Excellent service, explanations of my problem which turned out to be an easy fix. Prompt, polite and confident employee named Tom. Will use your company again.
- Anne Wells
Longmont, CO
Awoke this morning to a garage door that wouldn't open. Was set up for an appointment with Tom Lathrop between 4 and 6 pm but was thrilled to get a call stating that he could arrive around 1 pm. Tom came in and diagnosed the problem within 20 seconds and told me that the main spring was broken. Quoted me a price, installed a spring that even I (an untrained novice) could see was ten times better than the spring that the builder initially installed, and he was gone in about 40 minutes! Tom was friendly, informative and an obvious expert at his craft. I couldn't be happier!
- Tom Berlinger
Aurora, CO
I was having some issues with my garage door not closing unless I held the remote button down. I found Precison on the internet, notic d the 5 star rating and scheduled an appointment. I received a call from one of their team, he said prior to him coming out he would like to run me through some troubleshooting, it turns out that one of my safety sensors was out of alignment and door is functions as it should be. This could have easily been a 5 minute service call, but instead saved me both time and money. I will use and recommend Precison for all future garage door needs.
- Mike Carroll
Brighton, CO
I read comments from other customers and that gave me confidence that your company would do a good job. Tom was thorough, and explained a potential hazard if the garage door wasn't repaired. He also installed a garage door opener which I badly needed. He was very pleasant and efficient. was able to come earlier than scheduled. I was greatly satisfied with his work.
- Delores Garcia
Erie, CO
Super awesome! Called and they came out 5 hours later and fixed it very fast!!
- Lainie Belitz
Northglenn, CO
Tom did a great job! Very pleased with everything
- Robert Blust
Morrison, CO
After the appointment was booked, the service center asked if the technician could come earlier than the scheduled appointment time. I told them yes and changed plans to accommodate the technician's early arrival; however the technician did not arrive until the end of the originally scheduled appointment window. I told the technician that the door abruptly stopped working when the sensors were bumped while cleaning the garage; the technician said that the problem could be the sensors, but did not investigate further; he looked at the age of the opener and said that the problem with the door was likely a failed mother board because of the opener's age. He said that we needed a new opener, and that Precision did not sell the type of opener that we would need. He did not perform any additional servicing to the garage door that was promised in the original quote for service, but did provide a bill and left with payment. A different company was called. The second company determined that the garage door sensors were damaged and the source of the problem. This company diagnosed the problem, replaced the sensors, and lubricated the rollers and chain for less money than Precision's service charge where they performed no service. The door has been working well for several weeks since being serviced by the second company.
- RSL
Scott, I would like to follow up regarding your displeasure with the service on November 7, 2016. Upon arriving at the home and speaking with the person there, she said she was the grand mother, a 25 point safety inspection was performed on your door and opener. The symptoms pointed to bad safety sensors or a bad logic board. The opener is Liftmaster from 1994 and has a green button logic board that is no longer manufactured. The rollers are worn and the torsion spring system is completely covered with dry wall making it impossible to see if the correct springs are on the door and if your bearings are in good or bad shape. Explanations were given. The service fee covers the inspection, tighten an lubrication of the door and recommendations to repair. With the age of the opener and the circumstances of the spring system, we recommended replacing the opener as to not simply try and perform a temporary fix. Upon leaving the home a phone call was made to you to explain the situation. Your above reply states another company came out and replaced the sensors on the 20 plus year old opener and did a lubrication on the rollers and opener, all for less than the $65 service fee we charged. That is a very generous amount for parts and service. After speaking with you over the phone, hopefully you understand the situation a little better. We have refunded the service charge. If there are further questions, please call to discuss. Best regards, Bill
Castle Rock, CO
I made an appointment to have my broken spring replaced and Dale and Bobby came out on a Sunday and fixed my springs and replaced the rollers. Dale and Bobby were great to deal with and I am telling everyone about them. They told me what I needed to fix and how much it was going to cost before they did anything. When they were done the door never worked so good and sounded so quiet. Thanks again guys you rock!!!
- Bj Gibbs
Golden, CO
Caleb, our technician, was knowledgeable, professional and arrived on time.
- Yvett Green
Product:
Longmont, CO
Came out Earlier than expected. Provided a good quote and performed the work with no problem. Gave us additional options to improve our door. Very Satisfied.
- James Aldred
Longmont, CO
I chose Precision because of the number of positive reviews. The technician showed up very quickly and did a fine job replacing my worn out garage door opener. I would definitely recommend Precision to anyone who would ask me for a reference. Thank you.
- Ken Sheffield
Highlands Ranch, CO
Great service, totally recommended. They sent Dale and Bobby to fix my garage door, both guys were really nice, knowledgeable, and professionals, they got the job done and fast. My garage door is working properly again, better than it was before. Thank you so much, would recommend 100%.
- Gisele Lewis
Brighton, CO
Fantastic customer service, from the first ring of the phone, until I waved goodbye. Friendly, on-time, technician kept me informed throughout repair, charged exactly what I was quoted, and all my questions were answered. I would certainly recommend Precision. They took a very stressful situation and made it all turn out all okay.
- Kristin Key
Littleton, CO
Five Star. The primary garage door spring broke and we were not able to get the cars out in the morning for work. I called Precision and they immediately scheduled a repair and actually got here earlier than planned. They did the replacement in less than an hour. Cited a couple of additional things to consider but no high pressure sales. Worked out great. I had reviewed Precision videos on Youtube before calling so I was able to guess what was wrong (the spring break became obvious after watching the video and looking at the inside of the door). I checked their ratings. Then called the local number. Efficient from scheduling to work completion. Good luck in the future Precision.
- Tim Johnson
Product:
Littleton, CO
service was timely and they came right when they said. The person who came was courteous and now every thing works great
- John Salazar
Product:
Morrison, CO
Quick response. Thought we needed a new garage opener but all we needed was a service call. WOW. An easy 5 star rating.
- Ford Oliphant
Aurora, CO
Very prompt and professional!! Took care of the problem very quickly and did a great job.
- Tom Ries
Boulder, CO
Garage door spring broke on a Sunday stranding vehicles inside a very heavy door. Called Precision Monday Morning scheduled an appointment for repair. Tom arrived earlier than the appointment and had the springs replaced and door tuned in no time. Very Happy with Toms professional service.
- Bobby Vrba
Aurora, CO
Was on time and knew what he was doing. Very impressed with the service. Greg was personable and explained what happened and how to maintain the repaired door.
- Jean Corriveau
Denver, CO
I checked the BBB and found that Precision was rated very high. A bonus was that they could send a technician out the same day to repair my garage door. The tech, Dale, was on time and explained clearly what was causing the shaking, the shuddering, and the noise, and he didn't let the age of the door put him off. He told me how it could be fixed, I agreed with his recommendations, and he fixed the door on the spot. It operates quietly and smoothly, and I am very pleased with the outcome. Another bonus, Dale was very personable.
- Peggy Simmons
Castle Rock, CO
Tech. Greg did an outstanding job in every aspect: 1) He called and we agreed he could come EARLY! (not to explain why he'd be late like most places!) 2) He was personable and professional in his manner and assessment. 3) He told me the cost of what he would need to do to fix the problem, BEFORE he did the work. 4) He explained things I could do to keep my garage doors working well and quietly. An all around great experience! Precision is my new garage door company! Thanks Greg!
- Greg Bruce
Castle Rock, CO
Brillant!!
- Vic Goodiel
Great service! You installed our insulated garage doors, so we called you for this repair. A tech was at our home within two hours (on a Saturday) and replaced the springs and rollers.
- Heidi Kassal