Zac Bedard
Average: 4.83 stars
Zac Bedard's Bio:
Zac enjoys spending time in the mountains with his wife and daughter.
Littleton, CO
Denver, CO
Overly Priced. Aggressive Sales Tactics. Steep Assessment Fee. While the fee to assess was disclosed, when in the dire situation of being stuck in their garage it makes sense to agree to pay for someone to c rescue them. And we did so under the belief we could trust moving forward with the company. However, from the moment the technician first saw the garage he presented us with a dramatically doomsday and dangerous situation, and would not even work with us to get the car out without us choosing a paid route. AND, the base price was two times the amounts quoted by other companies through online project quotes. When I shared that with the technician I was presented with an attitude to the point that I told him that he did not have to be an A-Hole and that we would pay his fee just to get him to leave and we would get a second opinion. And we did get a second opinion. The other company came out, within two hours, from Boulder, and did not charge us a fee to assess and basically said the cable snap just broke. Two hours later we had new springs and cables and a working garage with a three year warranty and in total, including the original fee we paid your technician, we paid LESS than half of what was quoted by this company. Perhaps it would not be necessary to charge an assessment fee if the staff were not overly aggressive and the prices were reasonable.
- Sherin Sakr
Thank you Sherin Sakr for taking the time to reply to the request for a review. We take all reviews, both positive and negative, into consideration when evaluating both our technicians service and work and the customers' wants and needs. As with every customer you were quoted and charged the service fee which includes a 25 pt safety inspection, evaluation of both the door and opener and recommendations of a temporary band aid fix, a safe and reliable fix and a Long term solution. If you choose to have the work done we do not charge labor fees as the service fee includes the hour of labor. All of our technicians are professionally trained, and we take pride in the work they perform. The safety inspection showed cracked panels, broken cables, worn bearings and old metal rollers that are leaking lubrication and all were causing friction during the operation of the door and opener. As the technician was doing the evaluation and attempting to explain the issues and you were contacting other companies while he was in the garage seems to have increased the frustration with both yourself and your technician. Our job is to evaluate and make recommendations, fix your garage door and make it safe for use. You have every right to seek other opinions and options for repair. We obviously are not the right company for your needs and hopefully the contracted company that did your work also informed you of the existing issues and options. Best regards, Bill - manager Precision Garage Door
Castle Rock, CO
Zack was knowledgeable and explained my issues so that I understood them with no problem. I would use Zack and Precision Garage Door again.
- Nick Koch
Littleton, CO
Awesome job, broken spring and they came out the next day!!
- Shawn Birtzer
Littleton, CO
Zach was as professional the construction worker as I have ever met in over 40 years! Thank you for excellent service.ooo
- Tom Sullivan
Lakewood, CO
My warranty of five years was four months expired. But Bill saw the problems I was having and fixed them. I was concerned that due to the fact of the expired warranty they would not handle the situation which was going on for years unbeknownst to me. I do appreciate their concern and quick response to the problems I was having with my garage door.
- Ray Borga
Evergreen, CO
came out quick and fixed the problem on warranty right away. very professional. thanks.
- Barry Mendeloff
Denver, CO
Good knowledgeable people, timely and polite!
- John
Service Provided:
Product:
Technician: Zac Bedard
Littleton, CO
The team communicated effectively, completed the repairs quickly, and had my garage door working again- All within 24 hours! Thank you again.
- Alex Sawyer
Parker, CO
Great experience all the way around! Precision was able to send someone the very next morning after I called late one afternoon. Zac was our technician, and he did a great job. He explained everything to our satisfaction and did the work quickly. We first used Precision Garage Door Service many years ago, also with great results, and we would highly recommend them to others.
- Diane Weston
Lakewood, CO
Zac explained everything that was needed to be done and gave me an estimate price. Zac was very friendly and outgoing and knew every detailed repair that needed to be done. I am quite pleased with the service performed and the professionalism shown by Zac, clearly a 5 star employee. Thank you, Jeff
- Jeff Belf
Lakewood, CO
Yes you met my expectations. Yes you solved the problem. Yes the technician was very courteous and professional. He was very helpful he knew what was wrong. I like the quick response.
- Peggy Hansen
Arvada, CO
Zac did a great job. And was quick as well. Our door runs smooth now and is quiet Thank you Zac.
- Michael Sullivan
Centennial, CO
Getting my appointment online was easy the morning after our garage door spring broke! Very easy! I chatted online with a tech and set up the appointment with ease. An appointment window was available in one hour! I was excited! As the chat was ending, I asked, "approximately how much will this cost?" The answer came back "depending on the spring you need, it will be btw $200 and $289. I enthusiastically said, "Let's DO IT!" The technician came right on time and Zac was very pleasant, very professional and knew exactly how to replace our broken garage door springs. It was all finished in less that 45 minutes!! The zinger came when (at the beginning of the job) I was told that the job was going to cost $850!! One of our vehicles was stuck in the garage and I didn't want to then have to call someone else to come fix my door and give me another estimate. Could I have said, "Hell no!"? Yes. But I felt that I had been tricked. So I LOVE that our door is fixed, but the answer to my online chat question could have been a little more honest. I suspect the online tech knew exactly what he/she was doing. There's no way they thought I was asking how much a SPRING costs. They knew full-well that I was asking what the entire job was going to cost. Can you say, "OUCH!!!"?? :-(
- Mark Schutte
Littleton, CO
Our technician Zac, was outstanding. Super friendly, knowledgeable and helpful. I liked that he was honest about what was truly needed and didn’t try to oversell stuff, but yet was clear about the risks of one alternative versus. Not to mention that Precision was able to come out the same day I called.
- Todd Rubright
Castle Rock, CO
Our tech was very nice professional and knowledgeable, he knew exactly what needed to be done and didn’t put any pressure on us! We are very happy that we went with Percision to have our garage door fixed and will continue our business with them and always tell everyone they should use them!
- Rachel And Josh Millington
Evergreen, CO
Had a door opener installed. It was quickly and professionally done. Equipment is very nice. Only one problem, door does not completely close. There is a gap of about one inch when closed. I can manually push the door down to eliminate the gap but I think the door should close completely.
- Anton Viditz-Ward
Lakewood, CO
Everything the company did from the first call for an appointment to the service man sent out was first class. Arlin and Cynthia Chiles
- Cynthia/ Arlin Childs
Arvada, CO
Great professional, efficient service. The technician explained our repair options and answered all our questions so we could feel confident that we made the right repair choice for our situation.
- Debbie Sheehan
Arvada, CO
Zac Bedard was the technician who did the service. He arrived within the time window specified. Zac diagnosed the door opener as unable to remember the remotes anymore. He was upfront about how he could not fix my garage door opener on his first visit and what the options were for replacing our door opener. He did offer to come back later if he could which is rare to be offered. Instead, he came back the next day and did a complete inspection of the door, rails and cables as well as installed the new door opener. He showed us the highlights of the new opener and cleaned up so well it was as if he had not ever been here. Zac is friendly and knowledgeable and I would call for him again.
- Penny
Service Provided:
Product:
Technician: Zac Bedard
Denver, CO
Problem was solved. Many thanks to Zac for his very professional efficient work and courteous behavior. Highly recommended.
- Michael Gonzalez
Arvada, CO
Garage door spring went and was able to easily schedule service for the next day. Zac was on time, professional and got the work completed in no time. Precision also does a standard inspection of your entire garage door to let you know of any other wear or potential issues.
- Andy Stone
Lakewood, CO
On time. Efficient. Professional and very freindly.
- Susan Duncan
Evergreen, CO
Showed up on time and did a good job to fix the problem.
- Art Hobbs
Golden, CO
Zac did a great job figuring out what was wrong with my garage door. He explained what he did to fix the problem and how to maintain the garage door so it does not happen again. Great job
- Tim Haskell
Lakewood, CO
Courteous and on time
- Scott Joggerst
Englewood, CO
My service technician (Zac) was more than professional and very kind. He promptly had an estimate for a new door emailed to me within 30 minutes. My door needs some TLC.
- Leora Benoit
Greenwood Village, CO
I was able to reach your company on a Sunday which was great because we were leaving town Monday evening. they showed up on time and got my garage door up and running better than before. I would strongly recommend them to anyone needing their garage door repaired.
- Bill Muise
Lakewood, CO
The serviceman, Zac, was very professional and through. I couldn't have been happier with the service.
- Anthony Boone
Littleton, CO
Zac did a great job of assessing the issues quickly and presenting multiple options on how to proceed. The garage door itself needed an overhaul and the opener was struggling, so we opted to have it all done as it hadn't been serviced in at least 15 years. He completed the entire visit in about 2 hours total and everything is working great now, smooth and quiet.
- Sandy D
Always use these guys!! Fast dependable and affordable!
- dave coming