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Tom Lathrop
Tech ID#: 4
Reviews: 487
Average: 4.94 stars

Tom Lathrop

Technician
Tom Lathrop has received 487 reviews, averaging:

Tom Lathrop's Bio:

Tom's a Colorado native who enjoys the great outdoors, his family and hotrod car's.
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We can’t say anything except all good about Prestige. We called them late evening on Fri. night and they had crew out first thing Sat. morning on time. Issue was correctly assessed in a few minutes and fixed in less than an hour. While we actually thought we had called a local company, called Prestige by mistake but are extremely happy we got them instead. I will use them again if needed and will recommend them to anyone that is looking for a garage door repair company.
Kathy Wineland
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service and very fast. Rob and his buddy were awesome!
Kim Bump
Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tom was great. We had two cars trapped in the garage so Tom came out the same day we called. The main things that needed to be replaced were the springs and the cables. Tom did a complete overhaul and got us working again in no time. It's so nice when you get an experienced technician.
Christopher Blay
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tom Lathrop replaced both our garage door openers that failed after some 35 years. His ability and speed are a pleasure to see.
Daniel Packman
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tom just came by as scheduled, despite horrible weather that included heavy snow and temperatures in the teens. It was a simple fix -- new wiring needed to the sensors. With my car still in my single-car garage, Tom made the repair in about 15 minutes, no muss, no fuss. Price was very reasonable. Highly recommend Precision.
John Polis
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Bad bearings, broken springs and frayed cables - all replaced and door adjusted in less than 45 minutes. One can ask for nothing more.
William Hobler
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

After fixing a broken spring and replacing rollers and cables, our door started making scraping noises. Tom came back and found that our springs were sagging and rubbing on the rod, making the noise. Tom figured out a way to use some strapping to hold up the springs and this fixed the problem. Definitely a MacGyver - like solution. Much appreciated.
Hale Kell
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thanks Ben for getting us on your schedule so quickly and Tom for a job well done so we could start to use the dumpster we just had delivered for Fall cleanup!
Lisa Luck-Hougen
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I am very pleased with the whole experience of working with Precision. Easy to schedule (they even contacted me to tell me that could get a tech out earlier than scheduled). Tom was efficient - provided me with a quote to fix all 4 springs and bearings and got it done.
Andy Lydyard
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

prompt, excellent service. Thank you
Susan Allen
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tom was very efficient in finding that problem and communicate that of the door could only be fixed by the manufacturing company. However, he left the door working and to my surprise, he did not charge for it. I admired Tome honesty and customer service qualities. He provide advise for free, which is something you do not see this days often. I just recommended him to my daughter who is also experiencing problems with her garage door. Nino
Nino Gallo
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thoroughly impressed with Precision and our technician, Tom. We broke the drive gear off of our old garage door opener and called Precision since they'd done some work for my father a few years back. Best call I could have made IMO. They came out the same day I called and Tom gave me the option of fixing the existing opener or replacing it. As it was an older opener, and chain drive, I opted to go ahead and replace the existing one. While Tom was working, I asked if he happened to have another opener with him since our other garage door also had an older model chain drive opener. It just so happened that he did, so I had him swap both out so that we're starting new again. Tom was done installing BOTH openers in about an hour, programmed the remotes, had me program the key pad and walked me through setting up the HomeLink stuff in our vehicles. Definitely a fantastic experience.
Robert Christensen
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

5 Stars Service was very prompt and professional. Definitely recommend Precision.
Nonie Grounds
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

One of the hinges was broken so I called Precision to schedule service. Not only was the repair tech, Tom Lathrop able to come out the same day, he arrived early as per his phone call to alert me. Upon inspection, he gave me an estimate, fixed the hinge, replaced fraying cables and was done in no time. I will recommend this company to neighbors and will use them again if needed.
Sheila E.
Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My garage door was jammed due to the cable coming off on one side. I looked on line for repair companies and after looking at reviews, I choose Precision. It was a good choice. Tom was on time, easy going, got the job done well, answered my questions and the charge was reasonable. I will keep you in mind if any problems come up in the future. You have a "5" from me. Thank you
Dick Wyant
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I received an immediate and responsive confirmation. From my initial phone call to the end of the service I was completely satisfied. I was able to receive service in less than 24 hours. The techinician arrived more than on time, was efficient and solved all of my problems in one visit. He was very informative and helpful. I would highly recommend this company based on their professionalism, responsiveness and knowledge.
Christine Schader
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called to make an appointment and Precision sent a serviceman the next day! Unfortunately, on our new home (built in 2015), they installed the Wayne Dalton Torque Master spring mechanism and it failed after only 3.5 years. Tim was unable to repair that but suggested a better longterm solution - to install a torsion spring system. He had all the supplies ready to go right there on the spot. While the repair cost was much higher than I expected, I am hopeful that this will last much longer than the Wayne Dalton and future repairs much more manageable.
Nicole B
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The service man was great - fixed it right away and knew exactly what was wrong. They came within a few hours of my calling them! I'll definitely use them in the future!
Susan Guthrie
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tom is a great representative for your company. He replaced springs, rollers, and lift cables in a very short time. Now I know whom to call any time I have a garage door problem.
John Pedersen
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tom was the best. The reviews on this website are correct, he was 15 minutes early for the appointment window, called ahead and was very polite and professional. He gave me options to consider before hand, and once I decided to replace the garage door opener and balance the door he was done in about an hour. My door is much more quiet, and the new system has a lot more features than the old model. I appreciate the great service.
B. Sturgis
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was able to schedule the repair within hours. The repairman was very efficient and very pleasant. The price was reasonable. I would call them again if needed.
Barbara Connors
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was super impressed with the promptness and helpfulness of our tech. I really appreciate all the help!
Justin C.
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

They replaced all parts except the garage door itself. The serviceman did a fast and great job. He was very knowledgeable and told me exactly what it would cost from the beginning. He gave me different options as to what he could do. I decided to have everything put on. He was done in less then two hours. Great job.
Benjamin Rivera
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was having an issue with my garage door and attempting to fix it myself. A good friend called Precision for me and they were out in a couple hours and had the issue fixed in short order. I am very happy!
Julie Nelson
Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tom was the tech who replaced my door, and I can't overstate this guy's competence, knowledge and general value to your business. The door he installed for me was one of the most valuable improvements to our home. Thank you, but mostly thanks to Tom for being what we had hoped for.
Marc Kelley
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The service was prompt and very competent. The technician, Tom, was knowledgeable, friendly, and offered us helpful options for the restoration and safety of our garage door opener. I would recommend this company without hesitation.
Carol Primeau
Service Provided:
Garage Door Opener Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service. Very responsive. Courteous Repairman and garage door works awesome and very, very quiet. Nicely done Precision!!!
Gregg & karen Hangge
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tom arrived on time and replaced my old with a new garage door opener surprisingly quickly and everything is now working perfectly. Fast. Courteous, Competent, Efficient. Great Service.
Rolf Kjolseth
Service Provided:
Install Garage Doors
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My appointment was between 10:00 and 12:00. Tom called me around 8:20 and said he could be at my house just before 9:00, which worked out better for my schedule. Today he installed a new sensor. He was also out last year to install a new Spring. He definitely knows what he is doing and does quality work! I won't go anywhere else for garage door repairs.
Chris Schulte
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Got ready to leave for work this morning and could not open the garage. It would lift up a few inches and stop. I knew something was wrong and I could not fix it. I called Precision because of their ratings. They came to my house within 45 minutes of my call and repaired everything that needed fixed. Tom worked quickly and efficiently and got me out the door within an hour!
Stacey Fischer
Service Provided:
Garage Door Opener Repair
Product:
Springs
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