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Tom Lathrop
Tech ID#: 4
Reviews: 549
Average: 4.94 stars

Tom Lathrop

Technician
Tom Lathrop has received 549 reviews, averaging:

Tom Lathrop's Bio:

Tom's a Colorado native who enjoys the great outdoors, his family and hotrod car's.
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

What a great company, both at original new door installation two years ago, plus a no charge small fix this morning :) Nice people, great service
Michel Winsor
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Ton was very professional and courteous!!! First time I tried your company, and would not hesitate to use you again.
Richard Scott
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We were very impressed with Precision Door Service from the person who answered the phone to the tech who came out the next morning. Tom informed us that we were in need of new springs on the door and gave us options to having it fixed. No pressure just good info. We chose their package and he went right to work and had it finished in no time.
Rosie Greeott
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tom showed up the same day I called to request service. He took care of the issue within a couple of minutes at no cost. I was not expecting it to be free, but I will buy a new garage door and door opener from them due to their professionalism and excellent service. This door was initially installed by Ankmar, and not only that they installed a door that was known to be problematic due to water standing at the bottom on a masonite built door, but they never followed through on their service. I called Ankmar twice and talked to someone in service and I was told in both occasions that a service manager was going to call me back, which never happened.
Paul
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

You have fixed my door before and the service and technician were great - so I’m a repeat customer.
Nancy Alexander
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tom came out and fixed our garage. He was extremely professional and honest. His work was timely and efficient! I will forever recommend precision garage doors to anyone in need! Thank you so much for a job well done!
Bethany Ramirez
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision is the best, I had a torsion spring break on late Sunday afternoon, got an appointment for Monday between 4 and 6 pm. I got home from work at 3:15 and they were waiting for me. Tom is the one who did the work, this guy is on top of garage doors. He is polite, fast, and knows his job like the back of his hand. This company rocks, great job.
Scott Carothers
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The most professional service I’ve ever used (I’m a senior so years of experience) was impressed with website, a live person phone availability 24/7 even on Sunday They scheduled for first thing Next day. Arrived promptly exactly as told. Tom was very knowledgeable and fixed a remote problem only an expert would have known saving me time and money. Quickly solved several issues I’m impressed. ((Don’t forget to use coupons like I did)). Super A+
Debra Reynolds
Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Because your the best ! Have used in past and you take care of your customers
Kathy Nelson
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very courteous technician and prompt service! I highly recommend Precision!
Lorna Cave
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tom was great to work with! I appreciate that he inspected the door prior to starting as he discovered that two bearings were broken in addition to the spring. He provided a price quote before starting and got the job done quickly. I highly recommend him and this company.
Maria West
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Called Precision Garage Door to help a client who was selling their home! The tech was timely and fixed the minor issue completely for free! The coordinator on the phone was also super professional and nice! Loved these guys work! Will definitely call them for future clients!
Hall Denver
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Quick, friendly service backed by awesome execution. Couldn't have been better and super appreciate Tom fixing our issue!
Dylan Frusciano
Service Provided:
Garage Door Opener Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tom was wonderful. He was kind, professional, and efficient. He explained everything to me really well and was extremely quick in performing the repairs.
Alex & Casey Bork
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Garage door wouldn't close completely at the top due to floor lifting caused by expansive soils. Tom stated that the upper door guides needed to be adjusted to fix this problem. He proceeded to do that and also tightened the chain and other bolts that were loose as part of a Service Inspection Fee. Was here for 1/2 hour and door was in great shape when he left. $65 was a good price for the work done.
Reid Bicknell
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I'm 70 years old, arthritic, and not as spry or independent as I used to be. I don't think about that when I have a contractor come in to install something, like a new garage door opener. So, when I sat down to fill out the warranty registration (thanks to the installer who reminded me to do that when he handed me the brochure), I was dismayed to realize I didn't have the serial number. I searched the brochure for a hint as to where I could find the serial number and, sure enough, it's up on the opener. I have a ladder, so it's not impossible to climb up there and read it--if I put on my bifocal glasses and tilt my head back to read the small print, or if I use my binoculars. I just wish Tom the Installer had just taken the time to write the serial number down for me when he was up there installing it. When you pay over $700 for something, you tend to expect a little more service.
Carol Fitzgerald
Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellant company, third time they have performed service at my home and the service tech, Tom Lathrop, once again was a pleasure to work with. Both the company and service tech are top notch and worthy of an "Excellant" rating!
Terry Smith
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tom quickly assessed solutions to the two functioning reasons for the service call. With the Lift Master unit being over 9 years old, we also asked for general "tune up". He helpfully provided requested guidance on door operation and the safety feature. Would contact again if needed.
Hixson Mary Lynne
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

As a x service man that had my own company, ur service was top notch. Tom was very likeable, and knew his job I was very pleased. Not many service men I trust to have my standards. I'm old school. Tom does. Thanks Tom, ur company is lucky to have u
Tim Patterson
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tom is great and finds the problem quickly and efficiently. The whole company is very responsive, reliable and affordable. I will always use Precision.
Deb Osterman
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service...for the second time! Super fast! Tom was here within two hours of calling, and fixed my garage quickly. The only reason I didn't leave 5 stars is because of price. It cost $700 for two springs and two bearings. Would be nice if you waived the service fee if the bill is over $500 or something. Just a thought. We are glad to have our garage working perfectly. Even though it can be pricey, I would still recommend Precision for sure, based on customer service, and how quickly you came out.
Adam Rongey
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service was excellent. Tom was fast and efficient. We could easily determine what we needed because he clearly showed us what was necessary to repair or replace, and we knew he was honest and not trying to upsell.
Diane Hunt
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

It was a pleasure to have Tom Lathorp come and help us out again!!! Tom is both professional and efficient. Overall Precision Door Service staff are a pleasure to work with.
Wendy
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tom did an excellent job. He very quickly identified the problem with my garage door. He ordered the parts in Denver, drove to Denver to collect the parts and was back at my house within an hour and 30 minutes. Once back he worked extremely efficiently, he obviously knew exactly what he was doing. The garage door was repaired and working within an hour. He also serviced the door and cleaned up. He was very polite and a pleasure to have working at our house. I would highly recommend him and his company.
Charles Williams
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service our technician Tom was wonderful. Called in advance to move appointment up and called 15 minutes prior. Then showed up exactly on time. Was in and out in 35 minutes garage door works perfectly now.
Jeff Luebbert
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This company is five stars and more...they respond quickly, and are honest beyond measure. I have had my garage door springs changed out and the sensors repaired in the past couple of months, and am relieved to know there is a company out there that does the work for a fair price and efficiently. Thanks Precision!! Sharon in Thornton
Sharon
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Last Sunday the spring on my garage door broke. I called Precision and by the end of the day I had an appointment for a Monday repair. Tom arrived Monday as planned and promptly repaired my garage door. This may seem ordinary, but I am a high-risk individual who has been in stay-at-home mode for six weeks. Tom was fantastic. He wore mask and gloves and did his best in my crowded garage to maintain social distance. It was, beyond doubt, a five-star performance. Thank you, Tom. Thank you, Precision.
Art Price
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Our garage door springs broke on 5/4 and the folks at Precision were able to come out first thing in the morning of 5/5. Made repairs and were done within an hour. Appreciate your quick response and advice to change a couple of things out. Thank you.
Scott Boyd
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Tom was very capable and efficient in replacing a broken spring and shaft bearings. Third experience with Precision and all good.
John Christensen
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

In some service exchanges the experience of the technician is inherently obvious, such is Tom. Thank you. Professionalism, effectiveness, efficiency and honesty, exemplified.
Damien Garcia
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
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