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Tom Lathrop
Tech ID#: 4
Reviews: 465
Average: 4.94 stars

Tom Lathrop

Technician
Tom Lathrop has received 465 reviews, averaging:

Tom Lathrop's Bio:

Tom's a Colorado native who enjoys the great outdoors, his family and hotrod car's.
Review:

They replaced all parts except the garage door itself. The serviceman did a fast and great job. He was very knowledgeable and told me exactly what it would cost from the beginning. He gave me different options as to what he could do. I decided to have everything put on. He was done in less then two hours. Great job.
Benjamin Rivera
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
Review:

I was having an issue with my garage door and attempting to fix it myself. A good friend called Precision for me and they were out in a couple hours and had the issue fixed in short order. I am very happy!
Julie Nelson
Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Review:

Tom was the tech who replaced my door, and I can't overstate this guy's competence, knowledge and general value to your business. The door he installed for me was one of the most valuable improvements to our home. Thank you, but mostly thanks to Tom for being what we had hoped for.
Marc Kelley
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

The service was prompt and very competent. The technician, Tom, was knowledgeable, friendly, and offered us helpful options for the restoration and safety of our garage door opener. I would recommend this company without hesitation.
Carol Primeau
Service Provided:
Garage Door Opener Repair
Product:
Springs
Review:

Great service. Very responsive. Courteous Repairman and garage door works awesome and very, very quiet. Nicely done Precision!!!
Gregg & Karen Hangge
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Tom arrived on time and replaced my old with a new garage door opener surprisingly quickly and everything is now working perfectly. Fast. Courteous, Competent, Efficient. Great Service.
Rolf Kjolseth
Service Provided:
Install Garage Doors
Product:
Garage Door Opener
Review:

My appointment was between 10:00 and 12:00. Tom called me around 8:20 and said he could be at my house just before 9:00, which worked out better for my schedule. Today he installed a new sensor. He was also out last year to install a new Spring. He definitely knows what he is doing and does quality work! I won't go anywhere else for garage door repairs.
Chris Schulte
Service Provided:
Garage Door Repair
Review:

Got ready to leave for work this morning and could not open the garage. It would lift up a few inches and stop. I knew something was wrong and I could not fix it. I called Precision because of their ratings. They came to my house within 45 minutes of my call and repaired everything that needed fixed. Tom worked quickly and efficiently and got me out the door within an hour!
Stacey Fischer
Service Provided:
Garage Door Opener Repair
Product:
Springs
Review:

Tom arrived promptly when he said he would. As soon as I described the problem, he had a diagnosis. He gave me options and was able to repair the problem within 1/2 hour.
Ken Rudy
Service Provided:
Garage Door Repair
Review:

My garage door broke (Rollers got out) just as I was leaving for work, of course, couple of days after a blizzard! I checked online and the first company I got was Precision Door Service so I checked the reviews and decided to call at 8:30a.m. and Theresa answered immediately and set up the appointment between 10:00-12noon, but 15 mins later I  got a phone call from Tom Lathrop (my technician) saying he will be at my house at 9:15am and he did, only 45 mins after calling. Tom was extremely nice, prompt, very professional, he diagnosed the issues quickly and was very informative upfront in regards to the cost (new rollers, spring and cables) he fixed my garage in 60 mins and gave me 3 years guarantee. I very highly recommend them! Thank you Tom, Theresa and all Precision staff!
Reina Cubias
Service Provided:
Garage Door Repair
Product:
Rollers
Review:

Two door openers had failed. One was mechanical - part failure; the other was the remote control. I saw an article/ad listing many complements for Precision’s outstanding treatment of customers and service. They were able to come the next morning. They replaced the “failed” unit and fixed the remote control issue in an amazing short time. As advertised - amazing service, excellent price.
Jim Welsh
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Review:

5 Star for Precision! Tom called and arrived early which was great! He diagnosed the issues quickly and was very informative upfront in regards to the cost. He fixed the issues in a very timely manner and we are now up and running! Thanks so much for your great work!
Traci Nelson
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

When we searched for our original garage door installer apparently no longer in business, Precision came up. Service was prompt and courteous, diagnosis was logical and clear, replacement and service were quick and well done.
Roger Bresnik
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Hi, Ben, The original door was a Precision installed door, so we inherited the info when we bought the house. For me...the professionalism and courtesy of the tech stood out. Plus he drove from Estes in a blinding snow storm keeping me informed as to his time of arrival. He installed spring, gears etc since the bearings were shot. All good! Plus, he arrived the day after I called...Martin Luther King day. You guys are the best...smiling the whole time. Thank you, Don Five stars..
Don Mclean
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

What great customer service called up at 8:00 am and explained my issues with my garage door and someone was here at 11:30 am in the middle of a snow storm and repaired my garage door it does not get any better than that.....
Harry Sianis
Service Provided:
Garage Door Repair
Review:

Response and service was fantastic. Tom arrived earlier than expected (but called first) and within just a couple of hours from my call. The maintenance was direct, quick, done very well, and no upselling - just what we needed and for a good price!
Jacobus (jim) Oschmann
Service Provided:
Garage Door Repair
Review:

WOW!!! WHAT-GREAT-SERVICE!! THANK--YOU TOM!!!! FOR COMING TO OUR RESCUE!!! 5-STAR--!!!!!!! YES--INDEED!!!! GARAGE DOOR REPAIR''''TOM VERY TRUST-WORTHY// TOM YOUR COMPANY SHOULD BE VERY PROUD OF YOU! YOU ARE A 5 --STAR-- WORKER!!!!!
Rick Dominguez
Service Provided:
Broken Garage Door Spring Repair
Review:

Thank you for the quick response to fix our garage door. The technician Tom Lathrop, you sent out was outstanding in his knowledge of the work performed, as well as explaining what needed to be done. I would reccomend Precision to anyone needing garage door repair services. 5 Star Rating
Jerry Rhea
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Tom called and arrived ahead of schedule. Garage door spring needed replacement. He was very competent, informative and friendly and completed the work in less than 1 hour. Would highly recommend Tom and Precision Door Service
Dick Wheeler
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I've worked with Precision before, and they never disappoint. The tech was quick and honest about what needed to be done in the long run. Very happy with my new opener!
Kevin Austin
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Best possible service! My garage door opener stopped working. Called Precision. Tom analyzed the old opener. Determined circuit board had stopped working. Had a new garage door opener installed in 45 minutes. Even helped me program Homelink.
Curtis Leonard
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Tom arrived early the morning after I made contact with Precision; he fixed my garage door problem; then serviced and upgraded my entire garage door system. He did a great job in a short time. I will certainly look to Precision if I have problems in the future and I certainly will recommend Precision whenever I had the opportunity.
Wally Grant
Service Provided:
Garage Door Opener Repair
Product:
Springs
Review:

Tom was very punctual, polite, professional and efficient! Each step along the way, he informed me of what he found that needed attention and asked for my input regarding the repairs (along with pricing), so there were no surprises when he was finished and the bill was due. I highly recommend Precision Overhead Garage Door Service! I was also happy at how quickly we were able to get an appointment - next day service, first thing in the morning.
Sherrie Stille
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

We appreciate the fast service to repair our garage door. Tom was professional and knowledgeable. We appreciate his consideration of our floors with the snow and quick repair of our door. Thank you very much. Malcolm and Janet Orton
Janet Orton
Service Provided:
Garage Door Repair
Review:

First met Tom last year where he installed a new door opener for us. He came today and fixed our door that was in bad shape. A treat to have him back he is a great asset to you company. VERY happy again with the good work he did. Thank you
Charles Edmonds
Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Review:

Precision was able to send a repair person the first thing Monday morning. Tom had the parts he needed to make the repair on the spot, and he was a professional
Scott Rendleman
Service Provided:
Garage Door Repair
Review:

My garage door spring broke late in the evening. I called Precision right away and they were able to come out promptly the following morning. The technician arrived right on time and went to work changing out the garage door spring. He not only changed the springs but did an adjustment on the door to make it work better than ever. My sincere thanks to Precision for an excellent, timely job. I will call again.
Larry Eiseman
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Tom was awesome! Did a great job and we are very happy with how everything turned out!
Chris Jones
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

I was really surprised on how easy it was to deal with these folks. And when I was told they would come on the same day I was thrilled. But the best was on how 'Tom' fixed my garage door problem. It was not a 'slam dunk'. and then he said $65. will do it. Really fair. Thanks Precision... Richard Kaiser, Boulder.
Richard Kaiser
Service Provided:
Garage Door Repair
Review:

Service rep was personable, knowledgeable and professional. Ended up replacing both springs, all rollers and a new remote. Rather more expensive than I had originally planned, but I am extremely happy with the job!
Richard Hageman
Service Provided:
Garage Door Repair
Product:
Springs
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