Tom Lathrop
Average: 4.94 stars
Tom Lathrop's Bio:
Tom's a Colorado native who enjoys the great outdoors, his family and hotrod car's.
Broomfield, CO
Broomfield, CO
I'm 70 years old, arthritic, and not as spry or independent as I used to be. I don't think about that when I have a contractor come in to install something, like a new garage door opener. So, when I sat down to fill out the warranty registration (thanks to the installer who reminded me to do that when he handed me the brochure), I was dismayed to realize I didn't have the serial number. I searched the brochure for a hint as to where I could find the serial number and, sure enough, it's up on the opener. I have a ladder, so it's not impossible to climb up there and read it--if I put on my bifocal glasses and tilt my head back to read the small print, or if I use my binoculars. I just wish Tom the Installer had just taken the time to write the serial number down for me when he was up there installing it. When you pay over $700 for something, you tend to expect a little more service.
- Carol Fitzgerald
Longmont, CO
Excellant company, third time they have performed service at my home and the service tech, Tom Lathrop, once again was a pleasure to work with. Both the company and service tech are top notch and worthy of an "Excellant" rating!
- Terry Smith
Boulder, CO
Tom quickly assessed solutions to the two functioning reasons for the service call. With the Lift Master unit being over 9 years old, we also asked for general "tune up". He helpfully provided requested guidance on door operation and the safety feature. Would contact again if needed.
- Hixson Mary Lynne
Longmont, CO
As a x service man that had my own company, ur service was top notch. Tom was very likeable, and knew his job I was very pleased. Not many service men I trust to have my standards. I'm old school. Tom does. Thanks Tom, ur company is lucky to have u
- Tim Patterson
Service Provided:
Product:
Technician: Tom Lathrop
Westminster, CO
Tom is great and finds the problem quickly and efficiently. The whole company is very responsive, reliable and affordable. I will always use Precision.
- Deb Osterman
Boulder, CO
Great service...for the second time! Super fast! Tom was here within two hours of calling, and fixed my garage quickly. The only reason I didn't leave 5 stars is because of price. It cost $700 for two springs and two bearings. Would be nice if you waived the service fee if the bill is over $500 or something. Just a thought. We are glad to have our garage working perfectly. Even though it can be pricey, I would still recommend Precision for sure, based on customer service, and how quickly you came out.
- Adam Rongey
Brighton, CO
Service was excellent. Tom was fast and efficient. We could easily determine what we needed because he clearly showed us what was necessary to repair or replace, and we knew he was honest and not trying to upsell.
- Diane Hunt
Erie, CO
It was a pleasure to have Tom Lathorp come and help us out again!!! Tom is both professional and efficient. Overall Precision Door Service staff are a pleasure to work with.
- Wendy
Longmont, CO
Tom did an excellent job. He very quickly identified the problem with my garage door. He ordered the parts in Denver, drove to Denver to collect the parts and was back at my house within an hour and 30 minutes. Once back he worked extremely efficiently, he obviously knew exactly what he was doing. The garage door was repaired and working within an hour. He also serviced the door and cleaned up. He was very polite and a pleasure to have working at our house. I would highly recommend him and his company.
- Charles Williams
Thornton, CO
Great service our technician Tom was wonderful. Called in advance to move appointment up and called 15 minutes prior. Then showed up exactly on time. Was in and out in 35 minutes garage door works perfectly now.
- Jeff Luebbert
Brighton, CO
This company is five stars and more...they respond quickly, and are honest beyond measure. I have had my garage door springs changed out and the sensors repaired in the past couple of months, and am relieved to know there is a company out there that does the work for a fair price and efficiently. Thanks Precision!! Sharon in Thornton
- Sharon
Erie, CO
Last Sunday the spring on my garage door broke. I called Precision and by the end of the day I had an appointment for a Monday repair. Tom arrived Monday as planned and promptly repaired my garage door. This may seem ordinary, but I am a high-risk individual who has been in stay-at-home mode for six weeks. Tom was fantastic. He wore mask and gloves and did his best in my crowded garage to maintain social distance. It was, beyond doubt, a five-star performance. Thank you, Tom. Thank you, Precision.
- Art Price
Erie, CO
Our garage door springs broke on 5/4 and the folks at Precision were able to come out first thing in the morning of 5/5. Made repairs and were done within an hour. Appreciate your quick response and advice to change a couple of things out. Thank you.
- Scott Boyd
Broomfield, CO
Tom was very capable and efficient in replacing a broken spring and shaft bearings. Third experience with Precision and all good.
- John Christensen
Westminster, CO
In some service exchanges the experience of the technician is inherently obvious, such is Tom. Thank you. Professionalism, effectiveness, efficiency and honesty, exemplified.
- Damien Garcia
Broomfield, CO
Great service. The work was scheduled to start close to when I called in. Tom arrived and on time and got straight into install, which was done efficiently with everything properly adjusted the first time we operated the door.
- Dave Feineman
Longmont, CO
I called this morning because I couldn't open my garage door. Your technician, Tom Lathrop came promptly and discovered that the trunk of my car interfered with the door. He was here about 5 minutes and didn't charge me. I expected to at least pay a service charge. I'm a repeat customer and I'm delighted with your service.
- Ken Rudy
Firestone, CO
Terrific service and great response time. Very professional
- Wes Parker
Boulder, CO
In my family we seem to keep driving our cars into the garage door! Every time I've called Precision Garage Door Service they've come right away and fixed the problem with ease. They give outstanding service.
- Claudia Mills
Brighton, CO
Great service! They got here fast got it done fast! Everybody was friendly! Great company! Thank you so much!
- Alana Grein
Brighton, CO
This business is top notch! Excellent service, thorough diagnosis, fair pricing, and kind employees in the midst of the virus epidemic... These are the folks you want working on your garage door... Sharon in Thornton
- Sharon
Brighton, CO
We love Tom, he's the best. He's on time, gets the job done and our door is fixed!
- Amanda Herber
Firestone, CO
Out tech was in and out in record time with all repairs discussed and agreed on. Great Srrvice!
- Susie Rhodes
Firestone, CO
Precision was great to work with. I called with a broken garage door at 8 am and they had someone at my home by 9:30 am. Tim arrived and was courteous and friendly and resolved our issue quickly. I recommend this company to anyone needing garage services. Fast and friendly and reasonably priced.
- Pam Cleavenger
Centennial, CO
Theresa took my call and accommodated our request to have the garage door repaired today. She was able to fit me in pretty quickly. Tom arrived at 12:30, informed me of my options and costs and quickly got to work. Tom was personable, knowledgeable and clearly was skilled in problem solving. We were planning to replace our garage doors and planned on going with another company. Because of my consistently positive experience, you all have sealed the deal. We would be interested in exploring garage door options with Precision. Thanks again for running a solid operation!
- Richard Charles
Louisville, CO
Top notch, very fast to respond for service, technician thorough and efficient.
- Phillip Boutote
Longmont, CO
Installed one new pre-assembled door with indoor control plus one outside keypad. Removed old rollers on track system for this door and for a similar installation from last year. Both doors now operate very quietly. All finished, including cleanup in 2 hours or less. This was similar to the first installation one year ago.
- Jim Welsh
Longmont, CO
I called at 7:30 AM to say that my garage door was not operating properly and was told that someone would arrive between 8 and 10 AM. Tom arrived at 8:02. Within an hour and a half he replaced both springs and repaired several other door componets. Thanks for the good work.
- David Yoak
Wheat Ridge, CO
Such wonderful service and kindness are rare these days. I so appreciate how quickly, honestly and efficiently you responded. Thank you!
- Vanessa Oldham
Garage door wouldn't close completely at the top due to floor lifting caused by expansive soils. Tom stated that the upper door guides needed to be adjusted to fix this problem. He proceeded to do that and also tightened the chain and other bolts that were loose as part of a Service Inspection Fee. Was here for 1/2 hour and door was in great shape when he left. $65 was a good price for the work done.
- Reid Bicknell