Tom Lathrop
Average: 4.94 stars
Tom Lathrop's Bio:
Tom's a Colorado native who enjoys the great outdoors, his family and hotrod car's.
Firestone, CO
Broomfield, CO
I was looking for a preventative maintenance visit by an expert to help me avoid future problems (surprises!). Precision came out same day with a service visit by a real pro Tom Lathrop. No games, no selling things I didn't need; just professionally performed the service I needed and prepped me on things I can do to keep my system working right. Very pleased with the entire transaction (and I am a hard to please customer).
- Stephen (steve) Parker
Broomfield, CO
Tom was fantastic, Found multiple issues with our garage door, recommended what we needed to repair, Repaired on the spot, did not have to wait for another appt. Great customer service, such a friendly and knowledgeable technician. FYI he was early. Prices reasonable too. Would use this company again.
- Lisa Clinkenbeard
Denver, CO
Looks like i paid 65$ for a “ 25 point inspection “ dont think that happened. Also “ no warranty “ now 6 days later lift motor sqeaking
- Tim Hayes
Broomfield, CO
I called the office and they had Tom at our house within an hour! He worked quickly and efficiently. He explained what he was seeing with our broken spring and made recommendations which we took, as they made good sense. The work was finished quickly and neatly. Tom was very pleasant to deal with. We would be happy to do business with Precision in the future, should we need garage door service.
- Brian Hebbard
Broomfield, CO
This is my third time using Precision and had another great experience. The first two times were over the last 5-6 years with just having maintenance tune-ups; once I had the wheels replaced. Today was an emergency for my garage door wouldn't open. Tom arrived at 8am, gave me an exact quote to replace the broken strut, and within a hour, my door was working again perfectly. Their prices are fair, and Tom was a super expert and a really nice guy. Give Precision a try for you will be impressed.
- Adrienne Terenzoni
Niwot, CO
Tom was great today! Prompt and very quick! Really appreciate the great service!!
- Linda Cooke
Firestone, CO
Just had new rollers installed and it was done quickly...technician arrived when scheduled. As always, best service around.
- Carol Kojancic
Longmont, CO
What a great company, both at original new door installation two years ago, plus a no charge small fix this morning :) Nice people, great service
- Michel Winsor
Longmont, CO
Ton was very professional and courteous!!! First time I tried your company, and would not hesitate to use you again.
- Richard Scott
Firestone, CO
We were very impressed with Precision Door Service from the person who answered the phone to the tech who came out the next morning. Tom informed us that we were in need of new springs on the door and gave us options to having it fixed. No pressure just good info. We chose their package and he went right to work and had it finished in no time.
- Rosie Greeott
Brighton, CO
Tom showed up the same day I called to request service. He took care of the issue within a couple of minutes at no cost. I was not expecting it to be free, but I will buy a new garage door and door opener from them due to their professionalism and excellent service. This door was initially installed by Ankmar, and not only that they installed a door that was known to be problematic due to water standing at the bottom on a masonite built door, but they never followed through on their service. I called Ankmar twice and talked to someone in service and I was told in both occasions that a service manager was going to call me back, which never happened.
- Paul
Louisville, CO
You have fixed my door before and the service and technician were great - so I’m a repeat customer.
- Nancy Alexander
Firestone, CO
Tom came out and fixed our garage. He was extremely professional and honest. His work was timely and efficient! I will forever recommend precision garage doors to anyone in need! Thank you so much for a job well done!
- Bethany Ramirez
Northglenn, CO
Precision is the best, I had a torsion spring break on late Sunday afternoon, got an appointment for Monday between 4 and 6 pm. I got home from work at 3:15 and they were waiting for me. Tom is the one who did the work, this guy is on top of garage doors. He is polite, fast, and knows his job like the back of his hand. This company rocks, great job.
- Scott Carothers
Longmont, CO
The most professional service I’ve ever used (I’m a senior so years of experience) was impressed with website, a live person phone availability 24/7 even on Sunday They scheduled for first thing Next day. Arrived promptly exactly as told. Tom was very knowledgeable and fixed a remote problem only an expert would have known saving me time and money. Quickly solved several issues I’m impressed. ((Don’t forget to use coupons like I did)). Super A+
- Debra Reynolds
Fort Lupton, CO
Because your the best ! Have used in past and you take care of your customers
- Kathy Nelson
Firestone, CO
Very courteous technician and prompt service! I highly recommend Precision!
- Lorna Cave
Firestone, CO
Tom was great to work with! I appreciate that he inspected the door prior to starting as he discovered that two bearings were broken in addition to the spring. He provided a price quote before starting and got the job done quickly. I highly recommend him and this company.
- Maria West
Thornton, CO
Called Precision Garage Door to help a client who was selling their home! The tech was timely and fixed the minor issue completely for free! The coordinator on the phone was also super professional and nice! Loved these guys work! Will definitely call them for future clients!
- Hall Denver
Louisville, CO
Quick, friendly service backed by awesome execution. Couldn't have been better and super appreciate Tom fixing our issue!
- Dylan Frusciano
Erie, CO
Tom was wonderful. He was kind, professional, and efficient. He explained everything to me really well and was extremely quick in performing the repairs.
- Alex & casey Bork
Broomfield, CO
Garage door wouldn't close completely at the top due to floor lifting caused by expansive soils. Tom stated that the upper door guides needed to be adjusted to fix this problem. He proceeded to do that and also tightened the chain and other bolts that were loose as part of a Service Inspection Fee. Was here for 1/2 hour and door was in great shape when he left. $65 was a good price for the work done.
- Reid Bicknell
Broomfield, CO
I'm 70 years old, arthritic, and not as spry or independent as I used to be. I don't think about that when I have a contractor come in to install something, like a new garage door opener. So, when I sat down to fill out the warranty registration (thanks to the installer who reminded me to do that when he handed me the brochure), I was dismayed to realize I didn't have the serial number. I searched the brochure for a hint as to where I could find the serial number and, sure enough, it's up on the opener. I have a ladder, so it's not impossible to climb up there and read it--if I put on my bifocal glasses and tilt my head back to read the small print, or if I use my binoculars. I just wish Tom the Installer had just taken the time to write the serial number down for me when he was up there installing it. When you pay over $700 for something, you tend to expect a little more service.
- Carol Fitzgerald
Longmont, CO
Excellant company, third time they have performed service at my home and the service tech, Tom Lathrop, once again was a pleasure to work with. Both the company and service tech are top notch and worthy of an "Excellant" rating!
- Terry Smith
Boulder, CO
Tom quickly assessed solutions to the two functioning reasons for the service call. With the Lift Master unit being over 9 years old, we also asked for general "tune up". He helpfully provided requested guidance on door operation and the safety feature. Would contact again if needed.
- Hixson Mary Lynne
Longmont, CO
As a x service man that had my own company, ur service was top notch. Tom was very likeable, and knew his job I was very pleased. Not many service men I trust to have my standards. I'm old school. Tom does. Thanks Tom, ur company is lucky to have u
- Tim Patterson
Service Provided:
Product:
Technician: Tom Lathrop
Westminster, CO
Tom is great and finds the problem quickly and efficiently. The whole company is very responsive, reliable and affordable. I will always use Precision.
- Deb Osterman
Boulder, CO
Great service...for the second time! Super fast! Tom was here within two hours of calling, and fixed my garage quickly. The only reason I didn't leave 5 stars is because of price. It cost $700 for two springs and two bearings. Would be nice if you waived the service fee if the bill is over $500 or something. Just a thought. We are glad to have our garage working perfectly. Even though it can be pricey, I would still recommend Precision for sure, based on customer service, and how quickly you came out.
- Adam Rongey
Brighton, CO
Service was excellent. Tom was fast and efficient. We could easily determine what we needed because he clearly showed us what was necessary to repair or replace, and we knew he was honest and not trying to upsell.
- Diane Hunt
On time and did a great job.
- Mike Hoops