Tom Lathrop
Average: 4.94 stars
Tom Lathrop's Bio:
Tom's a Colorado native who enjoys the great outdoors, his family and hotrod car's.
Arvada, CO
Broomfield, CO
I called in the morning for a repair and they were able to set me up for an appointment later that same day. The appointment was at 4:00 and I got a call at about 11:30 that he was in the neighborhood and could he stop by! Finished the job in about 45 minutes with parts that he had in his truck. Very pleased!! Thank you Tom!
- Kathy Johnston
Broomfield, CO
Fantastic!! Appointment when I needed one, technician called when expected to announce he was on his way, knew exactly what to do to get up and running quickly, great personality!!
- George Hammer
Longmont, CO
Prompt, courteous, efficient. Exceeded my expectations.
- Bill Gambrell
Erie, CO
Tom was great! Very prompt and professional, will definitely use again when the other spring breaks.... ;) Thanks again!
- Chad Stoffel
Broomfield, CO
The Precision Technician was on time (even early) knowledgeable, explained everything (we had moved from an area that didn't have garages)was polite and very nice. I would not hesitate to have then come out on a regular basis. The office staff was extremely nice and competant as well.
- Sally Kaplan
Commerce City, CO
They came fast, fixed the issue, would use again.
- Silvia Mosher
Longmont, CO
Fast, on-time (in fact, early!), polite, & helpful. I chose Precision because I had such a good experience when I used them a few years ago. Turns out - I had a warantee on the door and the spring repair only cost me the price of the service call. Glad I stuck with them!
- Lynette Loew
Broomfield, CO
We had just moved back to Colorado from two years in Mexico and our garage door was just not working the way it should and one day it didn't go up all the way and I drive into the door dislodging one of the rollers and bending the door. Called Precision and Tom came out the next day fixed the roller and re-secured the bottom trim and straightened the door. The best part was I only paid for a service charge. Tom was great and pleasant to deal with. He also recommended a better garage door, which be an upcoming purchase. Awesome company to deal with.
- Mike Welch
Erie, CO
The customer comments on website sell the service. The actually repair experience builds the customer base. Thank you for a great repair and service.
- Sue McMahan
Louisville, CO
Thanks again for your great customer service!
- Michael Cahn
Arvada, CO
Really liked that we could get same day service. Also after the repair, the garage door was not working properly and the tech came out again promptly to take care of the problem. Thank you for your great service. We will recommend you to others and we will call you again if we need garage door service. Donna and Paul Urban
- Paul & Donna Urban
Arvada, CO
Very impressed with organization and efficiency. Had to reschedule several times and always got prompt reschedule. Service representative was prompt, efficient and cordial.
- Fred Jolley
Boulder, CO
Tom called 15 minutes before showing up for appointment and was at my door exactly on time. He, as before, was not only prompt but also efficient. This is my second service with Tom and, after my first experience, I asked for him by name for my second.
- janet mitchell
Longmont, CO
Tom was great. He was punctual, communicative, and did a great job fixing the garage door springs. Happy to recommend him to others in the future.
- Thaddeus Napp
Erie, CO
Incredible! Ended up needing only a minor fix and received service with a smile and "no charge". Thank you for such good service and terrific integrity!
- Sharon Forinash
Boulder, CO
My garage door needed repair. I called Precision. They scheduled to come out the next morning. But within 10 minutes of my call, a technician called to say he could come by in the next 15 minutes. He came when he said, fixed the door, did not oversell me (he could have sold me extra cross pieces and i wouldn't have known, but he assured me one would be enough). Price was reasonable. Technician was knowledgeable and friendly. And he had the parts right on the truck. I think these folks know what they're doing. I'd use them again.
- Steven Wolhandler
Longmont, CO
The technician showed up early and quickly diagnosed the problem as a broken spring. He had all the parts and tools necessary to fix the door on the spot and was done in all of an hour or so. That's service that can't be beat.
- Richard Graham
Louisville, CO
I got a quote over the phone and then scheduled an appointment to have a single spring replaced on my garage door. When the Tom the tech arrived he pointed out that other parts were dangerously close to failing. After getting over the shock of the additional cost, I appreciated having the job done correctly and the service was excellent!
- Matthew Lyon
Thornton, CO
This is the 3rd time I have called Precision to fix my garage door. First repair was a spring replacement, 2nd was the kids disengaging the manual latch (no charge), and this time the sensors had to be replaced. Tom has come each time for the repairs and is always on time, efficient and pleasant. Jill L.
- Jill Loucks
Broomfield, CO
I had a bearing wear out on my opener and the chain was slipping - Tom was able to come out the next day and identify the problem and had the part on his truck and made the repair right then - this is second time I have had Tom and Precision out to do work for me (the two visits were not related)- I am quite please and would highly recommend
- Henry Freedman
Brighton, CO
TECHNICIAN WAS ON TIME. VERY FAST AND SEEMED CONFIDENT IN WHAT HE WAS DOING. I DID THINK HE WAS GOING TO LOOK AT LIGHT, BUT I BELIEVE HE FORGOT OR I MISUNDERSTOOD. THANK YOU
- John Carlson
Erie, CO
Very quick service, professional installation. Very happy with the expeience.
- Bruce Campbell
Thornton, CO
The service technician arrived promptly at the agreed upon time and the service I requested was performed efficiently and professionally. The price was reasonable and I'm very satisfied with the service and with my new garage door.
- Bobbie Cooper
Henderson, CO
Very fast service and reasonable price. Highly recommended!
- John Gaudreau
Boulder, CO
Our garage door malfunctioned and we called another repair service first. They quoted my wife $20 to come out inspect the problem and provide an estimate. They did show up in a timely manner, inspected the door and gave us the news. My wife and I talked prior to their arrival and agreed the repair should be somewhere in the $250 range. We were quoted $620 and told we needed a new spring, section of rail, two new cables and of course the labor. I told the guy I had to sleep on it as it was a rather large number. He called into the office, spoke with someone there, and then said to me, 'ok we will do it for $350.' Not sure why they didn't quote this upfront but I told the guy no. He insisted I talk to the person on the phone who proceeded to then yell at me and say I needed to pay $60 for the visit. I hung up, gave the van driven a $20 and said bye. The next day I called Precision. The woman on the phone was up front and honest with the costs as I mentioned I thought I needed a spring, two cables, and a section of railing. The Precision tech showed up two hours early, told my wife our spring was fine, said he could straigten the railing no problem so all we needed was two new cables and of course his time to do the repair work. Final bill was just a hair over $200 so thank you Precision for your honest ethical business dealings.
- Eric Anderson
Denver, CO
Great service as always!! Door broke and they were able to come the next day and fix it. Thanks.
- Gavin Gibson
Broomfield, CO
Very pleased with Precisions service as they were able to come when I got off work and had 4-6p appointments available - Tom/tech was very personable and did the service, adjust and nylon roller replacement very quickly - Tom informed me of what might be the next problem that I may face - he also showed me the easiest way to adjust the tension on the opener - again I highly recommend
- Henry Freedman
Louisville, CO
This was the second time Tom has worked on our Garage doors and he is a very customer service minded technician. He is careful and thoughtful in his work. He remembered me and that is good customer relationship building.
- Michael Cahn
Denver, CO
Excellent service! Would highly recommend to anyone! Tom was timely, friendly and efficient while seeing and fixing other problems I had not known were there but would have probably soon. Thanks!
- Debbie Smith
I'm typically skeptical of high ratings but Tom Lathrop called early, arrived early and had everything diagnosed, replaced and working before our scheduled appointment. The initial call to Precision was just as impressive as all information requested allowed the process to move even quicker. This group is truly organized and professional.
- David Corzine