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Rick Jones
Tech ID#: 5
Reviews: 92
Average: 4.95 stars

Rick Jones

Technician
Rick Jones has received 92 ReseƱas, reviews.averaging:
1 2 3 4 5

Rick Jones's Bio:

Rick has been with Precision Door Service for over 15 years. He is a tireless worker with 3 grown children and loves spending his free time with his wife.
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Coming home late in the evening our garage door spring broke after the door closed with both cars in the garage. We couldn't open the door to get our cars out. At that hour, Precision was one of the few with 24 hour live person answering personnel. I booked an appointment for 1rst thing in the morning and Rick was here right on time. Within an hour our situation was rectified with a couple of newly installed springs. (2 not 1)The price was a bit of a surprise as apparently we had been quoted pricing for replacing 1 spring instead of two. Despite that, great people!
Robert (Bob) Schlachter
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

the technician was professional and curteous. he explained what was going on, troubleshooting, and went over my options for repair.
Beth Cohen
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Rick was very helpful and replaced the rollers quickly. He also did a preventative repair that will keep my door in working order much longer. He did a great job and I will call Precision Door Service if needed in the future.
Brenda Loggins
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I found you online and a couple of people gave us the names of places they had used. We decided to go with precision. Our garage door works great! Thank you
Sheri Ball
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician was all business. His diagnosis and remedy was right on. There was room for additional charges but he did a quick check on our second door, made a slight adjustment. The charge was reasonable and we would recommend Precision to others.
Lynn Larson
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The work was performed professionally and met my expectations. What was not well received was the unnecessary push for additional services and unneeded equipment. My wife handled the service call and she was pushed to replace both springs instead of the single spring that broke. On top of that the service representative tried to convince her to replace the rollers on my garage door. My house is only 4 years old, I am surprised that this additional work and equipment was sold and positioned. I felt taken advantage of.
Glen Kaufman
A Response from: Ben

Glen, Thank you for using Precision Door Service for your garage door repair. We apologize if you felt pressured into having additional work performed. Our technicians are trained to do a 25 point safety inspection and give recommendations to repair your door. If you had a spring break after only 4 years then you either use the door far more frequently than the average or the springs were sub standard quality. Springs are typically installed in pairs and the life expectancy of each will be about the same. The springs should last minimum 8-10 years if all other parts are in good condition. We recommend the springs being changed together and our rollers are commercial grade neoprene with 13 steel bearings, steel stems and allow the door to run smooth and quiet. If you have any problems or questions please do not hesitate to call. Best regards, Bill

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The service and work performed were excellent! The repairman was courteous and professional and we are extremely happy with the work done.
Sharon and jeff Marshall
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Terrific service and on a Sunday!!!
William & bonnie Andersen
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Rick was the best, on time, very courteous and knowledgeable, was able to fix our issue. Also gave some future suggestions which we will be calling your company again to facilitate at a later date! Very satisfied!
Joshua Barnes
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had a garage door mishap a few weeks ago and ended up not being able to shut my garage. I called Precision and was told a technician could come the next morning between 8a and 10a. Rick arrived at 7:45a and was nothing less than precise. He knew exactly what needed to be done, worked quickly and efficiently, and all the while explaining everything to me. He was extremely helpful and I would recommend Precision to any family member or friend. I am 100% satisfied with my experience with Precision.
Michael Palash
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Rick did a great job on educating me about garage door maintenance while servicing the unit. Thanks Rick
Chris Wallace
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We love our new garage door! Rick was awesome!
Suzanne Morales
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service was professional, caring and friendly. Would call again if needed!
Pat Griffith
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thank you Precision! I am a busy mom of five and small business owner. When our garage door broke, it was just something else to add to the busy schedule. Precision was able to send out Rick for repairs. The service was so convenient and I love that the repairs made our garage door even better! Rick took great care and pride in his work. Thank you for the help! We love Precision!
Jennifer Chase
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Our service was done promptly and efficiently . Our garage door was going up all on its own. On a very cold day the technician came and fixed it. I recommended Precision Door to my neighbor with the same problem.
Nancy Chrans
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

When I came home from work with a garage door that wouldn't go up, I wanted and needed a solution as quickly as possible. I went online and requested an appointment the next day. I received a call at 9 am and Rick was at my door at noon. I was provided my options and decided on a new opener that was installed by 2. Not sure it is possible to have received faster or better service!
Kris Walker
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Fast, courteous, and knowledgeable. Will definitely use them again. Very pleased.
Jodie Gahn
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Rick was very helpful and conscientious as well as quick in fixing our binding and noisy door opener. He replaced bolts in the track with a better size and installed new wheels. And he stapled up our dangling wires. Nice, Neat, Quiet and smooth--like new
David Hunsberger
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was thrilled that Precision responded in a few hours when my garage door broke. The technician was thorough when explaining the options to me. Repairs were done quickly and my garage door now operates smoothly and is quieter than when it was new.
Sherrill Hendricks
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician told me what was wrong as well as things that are close to breaking. At this time, I chose only to fix the chain that had come off. I told Rick I would call him back if the motor or rollers break.
Peggy Beverly
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician was professional and worked well to get the springs replaced. He showed me that the cables also were frayed and that they also needed to be replaced. He was prompt.
Joe Cordo
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Rick got here on time and explained what was wrong/broken on the garage door and what he would do to repair it. Total time was about an hour. Rick was extremely professional and polite. He did a great job.
Jim Archuleta
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I went into this service call expecting the worst - that I'd need an entire new garage door. To my delight, rather than high pressure to buy something I didn't really need, Rick explained the problem and how much (little) it would actually cost to make the repairs. He was quick, courteous, and most important, honest. When the time comes for additional repair and/or door replacement, I know I will return to Precision for the service.
Linda Straight
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Rick did a wonderful job and was great to work with. He helped me with several follow up issues as well and now the garage door is working well. I was very happy with Precision's service and response.
Francis Newman
Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We have used Precision Garage Door several times. Thet are prompt, efficient and thorough. Strongly recommend them. Rick, who took care of our problem, was exceptionally good.
Jim Huber
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent!! Efficient Job and very courteous. Highly recommend.
William Svan Ess
Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very good customer service. The technician Rick was informative and professional.
Cassie Mcdaniels
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician was very good, and stayed late after he located the second opener (both our original openers died of a lightning strike). I remember he's from New Jersey, but I have forgotten his name.
Jim Strickland
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Rick was amazing and very fast. I was told he would be here between 4 and 6..He called around 3 and said he was done early and ask if he could come early..of course...He told me what had to be done and the cost before he got started..Very good customer service and I even got a coupon for 15.00 off the service..I will recommend this company to anyone that needs your service.Thanks so much for getting me back into my garage..
Carmen Byrd
Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We choose Precision because our neighbors had used them and said they were good. We are very happy with Precision. The technician was very friendly and professional. He was on time and made sure he got everything done right.
Jennifer Batta
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
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