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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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Service technitian was very polite and competent. I found it odd that the spring was so expensive but that the service fee was so cheap. I had expected the torsion spring to be much less than what I was charged. Having watched the spring be replaced I think I would do it myslef next time.
A Response from Missi:
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Noah Nemmers
Mr Nemmers,
Thank you for using Precision Door for your garage door repair. We take pride in using only the highest quality parts and professionally trained technicians. If you have problems in the future do not hesitate to call us. We do not recommend trying to change or adjust the springs without the proper tools or training. It is dangerous. We will honor your warranty.
Best regards,
Bill
Thank you for using Precision Door for your garage door repair. We take pride in using only the highest quality parts and professionally trained technicians. If you have problems in the future do not hesitate to call us. We do not recommend trying to change or adjust the springs without the proper tools or training. It is dangerous. We will honor your warranty.
Best regards,
Bill
