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Read what people are saying
about Precision Garage Door

Precision Garage Door of Colorado
has received 5 reviews, averaging 1.00 Stars:
Review:

Quick service, same day, tech was pleasant and knowledgeable. Way overpriced!!.. If you're looking for simple spring replacement, they don't offer price based options.. only a fixed way high 180.00 per spring.. Then on top of it they don't apply the absurd 65.00 service call to the work you gave them. They add it on. Then the owner Ben doesn't even reply to responses sent directly to him about the over priced work. I made the mistake trusting the over inflated reviews they fish for to beef up their rating.. I would encourage you strongly to use a more competitively priced company AT HALF the price.. There are tons in Denver, that give actual spring options.. Also beware, techs are trained to find what they can to add on to the work. My tech started pushing rollers, bearings, etc within 5 minutes trying to make me believe everything was shot and that an inspector will slam me when I sell. I have 9 rental houses and flip them yearly.. Never ever have Rollers or Bearings affected a sale.. Beware of this company.. This also could have been a more positive review if the owner cared enough to respond.
Ryan Burns
Tom Lathrop Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

After the appointment was booked, the service center asked if the technician could come earlier than the scheduled appointment time. I told them yes and changed plans to accommodate the technician's early arrival; however the technician did not arrive until the end of the originally scheduled appointment window. I told the technician that the door abruptly stopped working when the sensors were bumped while cleaning the garage; the technician said that the problem could be the sensors, but did not investigate further; he looked at the age of the opener and said that the problem with the door was likely a failed mother board because of the opener's age. He said that we needed a new opener, and that Precision did not sell the type of opener that we would need. He did not perform any additional servicing to the garage door that was promised in the original quote for service, but did provide a bill and left with payment. A different company was called. The second company determined that the garage door sensors were damaged and the source of the problem. This company diagnosed the problem, replaced the sensors, and lubricated the rollers and chain for less money than Precision's service charge where they performed no service. The door has been working well for several weeks since being serviced by the second company.
RSL
A Response from: Ben

Scott, I would like to follow up regarding your displeasure with the service on November 7, 2016. Upon arriving at the home and speaking with the person there, she said she was the grand mother, a 25 point safety inspection was performed on your door and opener. The symptoms pointed to bad safety sensors or a bad logic board. The opener is Liftmaster from 1994 and has a green button logic board that is no longer manufactured. The rollers are worn and the torsion spring system is completely covered with dry wall making it impossible to see if the correct springs are on the door and if your bearings are in good or bad shape. Explanations were given. The service fee covers the inspection, tighten an lubrication of the door and recommendations to repair. With the age of the opener and the circumstances of the spring system, we recommended replacing the opener as to not simply try and perform a temporary fix. Upon leaving the home a phone call was made to you to explain the situation. Your above reply states another company came out and replaced the sensors on the 20 plus year old opener and did a lubrication on the rollers and opener, all for less than the $65 service fee we charged. That is a very generous amount for parts and service. After speaking with you over the phone, hopefully you understand the situation a little better. We have refunded the service charge. If there are further questions, please call to discuss. Best regards, Bill

Bill Nashwinter Service Provided:
Garage Door Opener Repair
Product:
Opener
Manager:
Review:

My garage door was acting funny for a couple of days and then went off the track. I called Precision Garage Door and they came the next day. He put the door back on track and fixed the cause, the cable had come off the drum. He was there for 1/2 hour and charged $225!!! When I objected vigorously he said they had a flat fee of $160 for off track plus the service call. I wish I called a more honest company.
Jacquie Reed
A Response from: Ben

Jacquie, Thank you for the feedback regarding the service on your garage door. There is a service fee charge to have a technician come to the house. The technician does a 25 pt safety inspection, looking at both the door and opener to evaluate the problems. Your door was off track. This is when the cables come off the drum and rollers are out of the track. This makes the door sit crooked and releases the tension on the springs. The cause could be a number of things, from a broken spring to the rollers jamming in the track or possibly the door closing on something, perhaps a car, a garbage can or any such objects. It can take a technician 15 minutes to a hour and a half to reset the cables, retention the springs and balance the door - depending on how much damage was done to the door or structure. All of our technicians are experienced, knowledgeable and efficient. They charge off a price list that is industry competitive. We do offer discounts and coupons on our web site to help offset our customers investment in repairs. We offer 24 hour service and trust your door is in satisfiable working condition. Please do not hesitate to contact or office with any questions. Best regards, Bill - Manager Precision Door Service - CO

Greg Micheloni Service Provided:
Garage Door Repair
Technician:
Review:

Beware this company they will quote one price then when they come out to your house try to charge triple the amount saying you need to place things that are not broken. It took him about 20 minutes to do the repair and my garage door only worked for two days after it was fixed. The technician complained about how far he had to drive to my house and how he was going to charge me more next time.
Michelle Watson
A Response from: Ben

Michelle, First, let me apologize if our technician came across as unprofessional and we will address your complaint about the poor attitude. Regarding your concern that the tech was trying to overcharge you, let me explain. Our technicians are required to do a 25 point thorough safety inspection on the door and opener. Their job is to let you know the condition of your door and hardware so the technician can repair the door properly. Robert did his safety check, documented the results and concluded that your door has many old and worn out parts. The ultimate decision is yours and after explaining the problems you requested only partial service and repair, which Robert did. If the spring on your door failed then please let us replace it but we can only warranty parts we install and the safety of the door depends on the condition of all parts. Best regards, Bill - Operations Manager

Robert De Young Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

They never showed up for their appointment. A technician called, ask some questions, said he'd consult with his boss and call me back but he never did.
Tom Duncan
A Response from: Ben

Tom, Our records show our technician did arrive and give you an estimate for repair and or replacement of your garage door. Thank you for your payment. Please give us a call when you are ready to have the work done. Best regards, Bill

Service Provided:
Broken Garage Door Spring Repair