This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Your company was great to deal with from the first call I made.Jacob hit it out of the park.My door was up and running in no time flat.I will definitely recommend your company to all my friends.Thanks again for all your help.
We had an excellent experience. The appointment was easily made and confirmed by email. Our technician called and arrived on time. He was thorough and took the time to explain what he did to repair our door. I highly recommend Precision!
We were referred by a family member. Quick response. Bill came earlier in the day which was better for our schedule. He told me everything he was going to do first before doing it and told me the cost up front. And was quick with his work. Very professional service.
I was thrilled that Precision responded in a few hours when my garage door broke. The technician was thorough when explaining the options to me. Repairs were done quickly and my garage door now operates smoothly and is quieter than when it was new.
I JUST WANT TO SAY THANKS TO ROBERT THE TECH YOU SENT TO FIX MY GARAGE DOOR,NOT ONLY WAS HE VERY KNOWLEDGEABLE ABOUT
GARAGE DOORS AND THERE INS & OUTS HE WAS VERY EFFICIENT AND PLEASANT TO TALK TO. I WILL SURELY RECOMMEND YOU TO MY FRIENDS & NEIGHBOR.
Just very goodwork overall. Felt good that my analyst of the problem was correct that the old opener had a bad logic board. Still having a small problem getting my homelink remote to work so am using the liftmaster remote in the car.
Bill showed up on time and quickly evaluated our issue and returned later in the day with the part we needed. He was extremely helpful and great to work with! This was the second time he's helped us out in the last several years and we consider him and his company for all our garage door repairs. We also like the fact that this is a local company and Bill lives and works in our neighborhood.
I was very pleased with the excellent customer service I received from Precision Garage Door Services. I had called a competitor the day before and was not impressed with the information they gave me so I decided to call Precision and I will continue to call you for my garage door needs in the future.
I needed help with my garage door, got it within 2 hours, and was very pleased with the technician, Robert, who came. He got it fixed quickly and was on his way. All-in-all a very satisfactory experience.
After leaving several messages with the original installation company (which by the way has never returned any of the calls), I realized I had to find another company to help me with the repairs. I googled some different places and wanted to make sure I had one with a BBB rating, one that could repair the same day, and one that was local. I called and thought their service call price was fair, as well as services offered. I was more than pleased with the outcome and will only call Precision in the future.
Travis came out to inspect our broken spring on our very old wooden garage door. After his thorough inspection, we found not only was the spring broken, the cables were fraying and other safety issues. We got an incredible replacement door and Travis came out and installed it the next day. It is such a drastic change from the old wooden door, so very quiet and looks awesome. Highly recommend!
This is the second time we have used your services to get our garage door working again. Am completely satisfied with the work, price and the technician. Had a gear of some sort replaced in the motor and it now works great. Would recommend your company to anyone looking for a garage door repair company. Thanks again. I think we found you in the phone book the first time we had to have a repair.
When I called to make an appointment I was given approximately a four hour window. Robert called me within fifteen minutes and told me that he was in the area and would arrive in just another fifteen minutes. He was prompt and courteous. After a brief examination he determined the problem and set about making the necessary adjustments. Robert made a few additional recommendations but was not pushy at all. The cost was considerably less than I had expected. Thank you, Robert!
Reviewed on-lone sites and chose Precision because you have the product we were interested in and we could design the door to our taste. However, our installer promised to bring a product to our home to complete the installation and that has not been done.
Other that the failure to receive the product, we are pleased but it has certainly impacted our satisfaction level.
Precision Door came to fix our garage door, which had a broken spring, within 24 hours of our call. It was a bitter cold Monday morning but the technician showed up in the appointment window and got the door working again in no time.
Travis called prior to arriving at our home. He asked about the problem and indicated what he thought the solution might be. He arrived early within the time frame of our appointment and made the adjustment.
Phenomenal service in repairing our garage door. Robert replaced the springs and tuned up our door while providing some excellent advice on how to keep the door working in top condition. Never a great time for a garage door repair, but it makes it easier when the service is done professionally.