The work was excellent, garage door is working like new. Bob miss represented himself. I called two companies and Bob showed up first, I thought he was with the company that was going to show up at 8:AM the next morning and I asked Bob if he knew Richard by name he said yes, and he would call him to cancel the service call for the next morning. Very embarrassing when Richard from his competitor showed up. I felt lied to. The work was excellent and I had no problem going with the first company who showed up and would have called to cancel if I had the opportunity. I felt lied to.
A Response from Missi:
Thank you for your comments and we are glad you are satisfied with the service you received.
Robert(Bob), our technician, does know Richard, who is a senior rep in our dispatch/call center. We do apologize about the mix up with our technician and the double booking of your appointment, as Robert thought you were referring to call center representative Richard.
Please feel free to contact us if you have any future garage door needs.
Bill - Operations Manager