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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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The work was excellent, garage door is working like new. Bob miss represented himself. I called two companies and Bob showed up first, I thought he was with the company that was going to show up at 8:AM the next morning and I asked Bob if he knew Richard by name he said yes, and he would call him to cancel the service call for the next morning. Very embarrassing when Richard from his competitor showed up. I felt lied to. The work was excellent and I had no problem going with the first company who showed up and would have called to cancel if I had the opportunity. I felt lied to.
A Response from Missi:
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george pollack
Mr. Pollack,
Thank you for your comments and we are glad you are satisfied with the service you received.
Robert(Bob), our technician, does know Richard, who is a senior rep in our dispatch/call center. We do apologize about the mix up with our technician and the double booking of your appointment, as Robert thought you were referring to call center representative Richard.
Please feel free to contact us if you have any future garage door needs.
Best regards,
Bill - Operations Manager
Thank you for your comments and we are glad you are satisfied with the service you received.
Robert(Bob), our technician, does know Richard, who is a senior rep in our dispatch/call center. We do apologize about the mix up with our technician and the double booking of your appointment, as Robert thought you were referring to call center representative Richard.
Please feel free to contact us if you have any future garage door needs.
Best regards,
Bill - Operations Manager
